Aug 28, 03:00 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Aug 28, 02:44 PDT
Identified - Box continues remediation efforts to restore full functionality to Box Hubs access via Shared Link. The underlying cause of the issue has been identified and efforts are underway to restore stability.

Aug 28, 01:20 PDT
Investigating - We are investigating an ongoing issue affecting Box Hubs shared links. Users may face issues with accessing Box Hubs using Shared Links. We will provide more information as soon as it is available.

Aug 24, 10:30 PDT
Resolved - From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Sep 5, 01:00 PDT
Completed - The scheduled maintenance has been completed.

Sep 4, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 25, 01:11 PDT
Scheduled - Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM PDT and is expected to complete by 1 AM PDT.

Box Sign may be briefly unavailable. Existing Box Sign data will not be affected.

After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Aug 25, 00:37 PDT
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 25, 00:13 PDT
Monitoring - We are continuing to monitor for any additional impact.

Aug 25, 00:07 PDT
Identified - Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

Aug 24, 23:53 PDT
Investigating - Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

Aug 24, 15:03 PDT
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 24, 14:29 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Aug 24, 14:29 PDT
Monitoring - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Aug 24, 14:29 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Aug 24, 14:26 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Aug 24, 14:21 PDT
Investigating - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Aug 21, 02:45 PDT
Resolved - From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 19, 15:00 PDT
Resolved - Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

Aug 19, 18:44 PDT
Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 19, 18:30 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.

Aug 19, 17:44 PDT
Update - We are continuing to investigate this issue.

Aug 19, 17:31 PDT
Investigating - Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.

Aug 19, 05:03 PDT
Resolved - After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 19, 04:57 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on the All Files page service. We are continuing to monitor for any additional impact.

Aug 19, 04:38 PDT
Investigating - Our team is investigating an issue on All Files page, in the WebApp. Users may see errors or slowness when attempting to access files or folders. We will provide additional information as it becomes available.

Aug 6, 22:16 PDT
Resolved - Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 6, 22:02 PDT
Update - Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.

Aug 6, 21:06 PDT
Update - Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.

Aug 6, 20:34 PDT
Update - Our team is continuing to investigate the issue. We will provide additional information as it becomes available.

Aug 6, 19:37 PDT
Investigating - Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.

Aug 6, 19:06 PDT
Resolved - From approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Support at https://support.box.com.

Aug 4, 13:44 PDT
Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 4, 13:23 PDT
Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.

Aug 2, 08:30 PDT
Resolved - From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 31, 04:30 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 31, 04:16 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.

Jul 31, 04:09 PDT
Investigating - Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

Jul 27, 21:57 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 27, 21:22 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

Jul 27, 21:02 PDT
Update - We are continuing to work on a fix for this issue.

Jul 27, 20:08 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 27, 19:58 PDT
Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Jul 23, 07:30 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 23, 07:26 PDT
Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.

Jul 23, 07:14 PDT
Investigating - We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

Jul 23, 04:42 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 23, 04:05 PDT
Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.

Jul 23, 02:45 PDT
Investigating - We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.

Users of this service may face delays in metadata updates while attempting to upload files using File Request.

Jul 16, 14:48 PDT
Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.

Jul 16, 14:47 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit.

Jul 16, 14:45 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps.

Jul 16, 14:30 PDT
Update - We are continuing to investigate this issue.

Jul 16, 14:30 PDT
Investigating - Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.

Jul 14, 23:43 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 14, 23:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 14, 23:00 PDT
Update - We are continuing to work on a fix for this issue.

Jul 14, 21:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 14, 21:14 PDT
Investigating - We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

Jul 7, 09:19 PDT
Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 7, 09:12 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

Jul 7, 09:01 PDT
Update - Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

Jul 7, 08:07 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 7, 07:42 PDT
Update - Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

Jul 7, 07:11 PDT
Investigating - Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.