Sep 2, 01:24 UTC
Resolved - This issue has been resolved.

Sep 1, 23:26 UTC
Monitoring - We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

Sep 1, 18:07 UTC
Resolved - This issue has been resolved.

Sep 1, 17:52 UTC
Monitoring - We are seeing success rates recover across affected services. Core inference and the API are not impacted.

Sep 1, 17:05 UTC
Investigating - We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.

Sep 1, 16:22 UTC
Resolved - This issue has been resolved.

Sep 1, 16:02 UTC
Investigating - We are investigating elevated errors affecting Claude for Microsoft Office 365. We will provide an update as soon as possible.