Aug 24, 08:30 PDT
Resolved - From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 25, 20:31 UTC
Scheduled - We will be performing scheduled maintenance in HKG (Hong Kong) datacenter on 2026-08-27 between 18:00 and 23:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 15:41 UTC
Scheduled - We will be performing scheduled maintenance in HKG (Hong Kong) datacenter on 2026-08-27 between 18:00 and 22:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 15:10 UTC
Scheduled - We will be performing scheduled maintenance in IAD (Ashburn) datacenter on 2026-08-26 between 05:00 and 11:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 14:20 UTC
Scheduled - We will be performing scheduled maintenance in IAD (Ashburn) datacenter on 2026-08-27 between 05:00 and 11:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 22:00 UTC
Completed - The scheduled maintenance has been completed.

Aug 25, 19:00 UTC
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 25, 18:00 UTC
Scheduled - Maintenance will begin as scheduled in 60 minutes.

Aug 25, 14:00 UTC
Scheduled - We will be performing scheduled maintenance in MNL (Manila) datacenter on 2026-08-25 between 19:00 and 22:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 13:20 UTC
Scheduled - We will be performing scheduled maintenance in BNA (Nashville) datacenter between 2026-09-01 13:00 and 2026-09-03 00:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 13:10 UTC
Scheduled - We will be performing scheduled maintenance in BNA (Nashville) datacenter between 2026-09-01 13:00 and 2026-09-02 22:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 12:40 UTC
Scheduled - We will be performing scheduled maintenance in ORD (Chicago) datacenter on 2026-08-26 between 06:00 and 16:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

THIS IS A SCHEDULED EVENT Sep 4, 23:00 PDT  -  Sep 5, 01:00 PDT

Aug 25, 01:11 PDT
Scheduled - Starting on Friday, September 4th, 2026 Box will be performing maintenance on Box Sign. The maintenance will begin at 11 PM Pacific Standard Time and is expected to complete by 1 AM Pacific Standard Time.

Box Sign may be briefly unavailable. Existing Box Sign data will not be affected.

After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Aug 25, 08:01 UTC
Scheduled - We will be performing scheduled maintenance in CDG (Paris) datacenter on 2026-08-27 between 00:00 and 05:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 00:37 PDT
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 25, 00:13 PDT
Monitoring - We are continuing to monitor for any additional impact.

Aug 25, 00:07 PDT
Identified - Our team has taken steps to remediate this issue and is seeing improvement for Downloads for users of Box Zones in the Asian region. We are continuing to monitor for any additional impact.

Aug 24, 23:53 PDT
Investigating - Our team is investigating an issue with Downloads. Users of Box Zones in Asian region may be unable to download files from Box. We will provide additional information as it becomes available.

Aug 25, 02:10 UTC
Scheduled - We will be performing scheduled maintenance in GRU (São Paulo) datacenter on 2026-08-31 between 04:00 and 10:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 02:10 UTC
Scheduled - We will be performing scheduled maintenance in GRU (São Paulo) datacenter on 2026-08-28 between 04:00 and 10:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 01:50 UTC
Scheduled - We will be performing scheduled maintenance in GRU (São Paulo) datacenter on 2026-08-27 between 04:00 and 10:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 01:50 UTC
Scheduled - We will be performing scheduled maintenance in GRU (São Paulo) datacenter on 2026-08-26 between 04:00 and 10:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 25, 22:01 UTC
Completed - The scheduled maintenance has been completed.

Aug 25, 18:00 UTC
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 25, 17:00 UTC
Scheduled - Maintenance will begin as scheduled in 60 minutes.

Aug 24, 23:00 UTC
Scheduled - We will be performing scheduled maintenance in HKG (Hong Kong) datacenter on 2026-08-25 between 18:00 and 22:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 24, 15:03 PDT
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 24, 14:29 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Aug 24, 14:29 PDT
Monitoring - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Aug 24, 14:29 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.

Aug 24, 14:26 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Aug 24, 14:21 PDT
Investigating - Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.

Aug 25, 14:52 UTC
Resolved - This incident has been resolved.

Aug 25, 14:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 25, 08:50 UTC
Identified - We are continuing to work on a fix for this issue.

Aug 24, 22:24 UTC
Identified - We have identified the cause of this issue and are implementing a fix.

Aug 24, 20:38 UTC
Investigating - Cloudflare is investigating an issue which may result in latency increases for a subset of requests.

Aug 24, 20:26 UTC
Resolved - This issue has been resolved.

Aug 24, 20:11 UTC
Monitoring - We have identified and resolved an issue which resulted in errors when attempting to access Claude.ai, including logging in via subscriptions for Claude Code. Errors occurred between 1:00pm (20:00 UTC) through 1:08pm PT (20:08 UTC). We are monitoring closely to ensure no further issues.

Aug 24, 17:50 UTC
Scheduled - We will be performing scheduled maintenance in IAD (Ashburn) datacenter on 2026-08-26 between 05:00 and 11:00 UTC. Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region. For PNI / CNI customers connecting with us in this location, please make sure you are expecting this traffic to fail over elsewhere during this maintenance window as network interfaces in this datacentre may become temporarily unavailable. You can now subscribe to these notifications via Cloudflare dashboard and receive these updates directly via email, PagerDuty and webhooks (based on your plan): https://developers.cloudflare.com/notifications/notification-available/#cloudflare-status.

Aug 24, 17:16 UTC
Resolved - This issue has been resolved.

Aug 24, 17:12 UTC
Investigating - From 9:02–9:08am PT / 16:02–16:08 UTC) users experienced issues when logging into Claude.ai, including for connecting Claude Code with subscription. At this time, this issue has been resolved, but we are continuing to investigate a potential issue impacting users of the Claude.ai desktop application.