Aug 4, 13:44 PDT
Resolved - Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Aug 4, 13:23 PDT
Investigating - Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.

Aug 2, 08:30 PDT
Resolved - From approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 31, 04:30 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 31, 04:16 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.

Jul 31, 04:09 PDT
Investigating - Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.

Jul 27, 21:57 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 27, 21:22 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

Jul 27, 21:02 PDT
Update - We are continuing to work on a fix for this issue.

Jul 27, 20:08 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 27, 19:58 PDT
Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Jul 23, 07:30 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 23, 07:26 PDT
Identified - Box continues remediation efforts to restore full functionality to Box Hubs. The underlying cause of the issue has been identified and efforts are underway to restore usability.

Jul 23, 07:14 PDT
Investigating - We are investigating an ongoing issue affecting Box Hubs. We will provide more information as soon as it is available.

Jul 23, 04:42 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jul 23, 04:05 PDT
Identified - The underlying cause of the issue has been identified and efforts are underway to restore stability. Box continues remediation efforts to fully restore the metadata functionality of File Requests.

Jul 23, 02:45 PDT
Investigating - We are investigating an ongoing issue affecting metadata updates using File Request. We will provide more information as soon as it is available.

Users of this service may face delays in metadata updates while attempting to upload files using File Request.

Jul 16, 14:48 PDT
Resolved - After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.

Jul 16, 14:47 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Microsoft Online service and Box Edit.

Jul 16, 14:45 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps.

Jul 16, 14:30 PDT
Update - We are continuing to investigate this issue.

Jul 16, 14:30 PDT
Investigating - Box is investigating reports of a momentary issue with Box Edit / Microsoft Office Online. Affected services are subject to change as the investigation continues.

Jul 14, 23:43 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 14, 23:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 14, 23:00 PDT
Update - We are continuing to work on a fix for this issue.

Jul 14, 21:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 14, 21:14 PDT
Investigating - We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

Jul 7, 09:19 PDT
Resolved - After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jul 7, 09:12 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Search service, Box Sign Templates and Metadata queries. We are continuing to monitor for any additional impact.

Jul 7, 09:01 PDT
Update - Our team continues remediation efforts to restore full functionality to the Search service, Box Sign Templates and Metadata queries. We will provide additional updates as they become available.

Jul 7, 08:07 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jul 7, 07:42 PDT
Update - Our team is investigating an issue with the Search service, Box Sign Templates and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

Jul 7, 07:11 PDT
Investigating - Our team is investigating an issue with the Search service and Metadata queries. Users may see errors or slowness when attempting to search items in Box and / or using Metadata queries. We will provide additional information as it becomes available.

Jun 25, 14:47 PDT
Resolved - After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 25, 13:29 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.

Jun 25, 12:59 PDT
Update - We are continuing to work on a fix for this issue.

Jun 25, 12:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jun 25, 12:29 PDT
Investigating - Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.

Jun 24, 05:33 PDT
Resolved - This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jun 24, 05:18 PDT
Investigating - We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.

Jun 17, 13:28 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jun 17, 12:44 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box Webapp service. We are continuing to monitor for any additional impact.

Jun 17, 12:34 PDT
Investigating - Our team is investigating an issue with Box Webapp. Users may experience intermittent failures when loading the "All files" page and subfolders. We will provide additional information as it becomes available.

Jun 16, 16:00 PDT
Resolved - From approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 10, 19:01 PDT
Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Jun 10, 18:41 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement. We are continuing to monitor for any additional impact.

Jun 10, 17:34 PDT
Identified - Our team is investigating an issue with Box API authentication and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Jun 3, 10:53 PDT
Resolved - From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

May 31, 19:25 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

May 31, 18:49 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.

May 31, 18:16 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

May 31, 17:58 PDT
Investigating - We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.

May 14, 12:30 PDT
Resolved - Between 2:31am and 4:45pm PDT on May 14, 2026 we observed an issue impacting streaming Enterprise Events API . Our systems detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

May 22, 02:18 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

May 22, 02:15 PDT
Monitoring - We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed

May 22, 01:46 PDT
Investigating - Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.

Oct 29, 23:51 PDT
Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Oct 29, 23:16 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

Oct 29, 22:50 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Oct 29, 22:36 PDT
Update - We are continuing to investigate this issue.

Oct 29, 22:29 PDT
Investigating - We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.

May 6, 20:07 PDT
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

May 6, 19:32 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.

May 6, 19:12 PDT
Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

May 6, 18:52 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

May 6, 18:20 PDT
Investigating - We are investigating an ongoing issue affecting browsing folders, collections, Box AI, Classifications, and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.