May 31, 19:25 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

May 31, 18:49 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.

May 31, 18:16 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

May 31, 17:58 PDT
Investigating - We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.