Oct 8, 02:33 PDT
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Oct 8, 02:27 PDT
Investigating - We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

Oct 7, 20:54 PDT
Resolved - After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

Oct 7, 20:38 PDT
Monitoring - Our team has completed processing the delayed enterprise event data and is seeing improvement. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage are now showing up-to-date information. We are continuing to monitor for any additional impact.

Oct 7, 20:19 PDT
Update - Our team has finished processing the delayed enterprise event data. Event-based reports and Insights in the Admin Console, and results from the Enterprise Events API, should now show up-to-date information. Box AI unit usage may continue to show outdated information while our team completes additional processing. We will provide additional updates as they become available.

Oct 7, 19:53 PDT
Update - Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.

Oct 7, 19:21 PDT
Identified - Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.

Oct 7, 18:48 PDT
Investigating - Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.

Oct 1, 03:00 PDT
Resolved - From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.